THE INFORMATION DESK
Frequently asked questions
Where do you ship?
Free shipping on all orders to the 50 United States and Washington, DC. Handling: 1–2 business days. Transit after dispatch: 3–4 business days. Estimated total: 4–6 business days from the processing start date; this is an estimate, not a delivery guarantee. US territories, APO/FPO addresses and PO boxes are excluded.
What is the order cut-off?
07:00PM (GMT-06:00) Central Standard Time (Chicago), fixed UTC−06:00 without daylight-saving adjustments. After cut-off, weekends and US federal holidays, processing begins the next business day.
How do I choose a size?
Use the garment measurements on each product page. Measurements are in centimetres and inches. Compare them with a coat you already wear and allow space for layers.
Can I return a coat?
Request a return within 30 days of receipt. Change-of-mind items must be unworn, unwashed, with tags, original packaging and original condition. Contact us before returning.
Who pays return shipping?
We cover it for our errors, damage, defects or incorrect items. You cover change-of-mind return shipping to our address in France. There is no restocking fee.
When will an approved refund arrive?
Approved refunds are automatically returned to the original payment account within 10 calendar days.
What if my item is damaged or incorrect?
Email [email protected] with your order number and issue details. Opened packaging alone does not disqualify damaged, defective or incorrect items.
How much are shipping and tax?
Eligible orders receive free standard shipping. Tax is displayed as $0.00 at checkout; this is not a claim of legal tax exemption.
How do I contact Yondercraft?
Use our contact form or email [email protected]. For an existing order, include your order number.